Upon receiving the order, the recipient must verify that it has been received without any damage. However, gives you a period of 48 hours to review it thoroughly, in case there are damages caused by transport that are not apparently visible, please notify us by email to, is responsible for each and every one of the accidents that the product may have suffered until it is delivered. If the product is damaged, we will happily replace your order.

Returns are not allowed for changes of opinion. All products are personalised, most of our customers accept the design before it is printed.


As our products are personlised, we do not offer cancellations or full refunds once the portrait has been made. If you are not happy with the portrait, we will do a partial refund deducting the cost of the digital file, which varies dependint on the chosen portrait style. If you have ordered the option of Digital File and the portrait has already been made, we will be unable to do any refund.

If you wish to cancel an order that has not been already processed, we will be happy to do a full refund. If your order is damaged during the shipping, we will happily replace your order.